FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@twotea22.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@twotea22.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within three to 7 days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging.

How do I return an item?

If you’d like to return a product, please contact us first at info@twotea22.com within 14 days of receiving your order. Be sure to include your order number and reason for the return.

Once we review your request and confirm that the item is unused and meets our return criteria, we’ll send you the return address and instructions.

Please note:

• Returns must be sent within the 14-day window

• Customers are responsible for return shipping costs

• We do not accept returns on used items

We want you to love your Two Tea 22 experience. If something about your order feels off, please reach out to us at info@twotea22.com within 14 days of receiving your order, and we’ll be happy to review your concerns.

Please note:

• Due to the consumable nature of tea, we’re unable to accept returns on opened tea packages unless there is a quality issue.

• For gift sets, accessories, or tea infusers, items must be unused and in their original packaging to be eligible for return.

Your satisfaction matters to us, and we’re always happy to help find a solution if you’re not fully happy with your order.

We offer a wide variety of loose leaf teas, including oolong, pu-erh, green, black, and herbal blends. For added convenience, five of our blends are also available in tea bags:

• Pretty Peppermint

• Hawaiian Bliss

• Chamomile

• Yerba Maté

• Earl Grey

Our tea bags are made from biodegradable Solon (corn starch) and are plastic-free and glue-free—with no bleach, dyes, strings, staples, or wrappers. They’re designed for easy brewing without compromising quality or sustainability.

Our tea bags are made from Soilon (corn starch) — a biodegradable, plastic-free material. They contain no glue, bleach, dyes, adhesives, wrappers, strings, or staples, making them safe for you and gentle on the planet.

We carefully source our teas from small farms that follow natural, eco-friendly growing practices—prioritizing clean soil, traditional farming, and ethical harvesting. While not all of our teas are certified organic, every blend is selected with purity, sustainability, and quality in mind.

We believe in partnering with growers who care deeply about their craft—and it shows in every cup.

We source our teas directly from renowned tea-growing regions in Taiwan, Thailand, Japan, and beyond. Each tea is selected from small-batch, artisanal farms known for their traditional techniques and high-altitude growing conditions.

Our collection includes exceptional varieties like:

• Alishan Oolong and Milk Oolong from Taiwan

• Thai Sheng Pu-Erh from the mountains of northern Thailand

• Japanese Sencha Green Tea

• Handcrafted herbal and black tea blends made in small, fresh batches

By working closely with trusted growers, we ensure that every tea we offer is fresh, flavorful, and thoughtfully sourced.

Absolutely! Our teas are designed to be gift-ready, whether you're shopping for a tea lover, a wellness enthusiast, or a thoughtful host.

We offer a variety of giftable loose leaf teas, elegant tea gift sets, and premium tea accessories like infuser bottles. Every item is beautifully packaged, making it perfect for birthdays, holidays, thank-you gifts, or any special occasion—no extra wrapping needed.

If you’re looking for a luxury tea gift that’s both beautiful and functional, you’ll find the perfect match at Two Tea 22.

Yes! We offer a variety of naturally caffeine-free herbal blends perfect for evening relaxation or anytime you want to unwind without stimulation.

Customer favorites include:

• Chamomile – gentle and floral

• Pretty Peppermint – crisp and cooling

• Hawaiian Bliss – tropical and soothing

• Yerba Maté (note: contains natural caffeine, great for gentle energy)

All of our herbal teas are made with carefully selected botanicals, free of artificial flavors or additives.

To keep your tea fresh and full of flavor, store it in a cool, dry place away from direct sunlight, heat, and moisture. After opening, make sure the packaging is sealed tightly to protect the aroma and quality of the leaves.

Our teas come in a variety of packaging designed to preserve freshness:

• Resealable pouches for everyday convenience

• Foil bags inside paper tubes or drawer-style boxes for giftable presentation and added protection

For long-term storage, you can also transfer loose leaf tea to an airtight, light-proof container. Proper storage helps maintain the full character and benefits of every blend.

Most of our teas stay fresh for 12 to 24 months when stored properly in a cool, dry place away from light and moisture. Teas packaged in resealable pouches or foil-lined tubes help preserve flavor and aroma.

While many products include a best-by date, some teas—like pu-erh—are designed to age and improve over time, much like fine wine. For these, proper storage is key to developing deeper, more complex flavor profiles.

We always recommend sealing your tea tightly after use to maintain its quality for as long as possible.

Yes! Many of our loose leaf teas—especially oolong, pu-erh, and some green teas—are perfect for multiple infusions. In fact, the flavor often evolves with each steep, revealing new layers of aroma and depth.

For best results, simply re-steep the same leaves within a short period of time, using slightly longer steep times with each infusion. Most high-quality teas can be enjoyed 2 to 3 times or more, depending on your taste and the tea type.